Geniebo..Conversational AI

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  • November 28, 2022
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Transform Your Customer Service

Conversational AI

Conversational AI is mostly known as chatbots nowadays. This is when a call center will have an online chat option that is powered by AI. And it’s a necessary form of customer service since 85% of consumers worldwide would like to message with brands, up from 65% last year.

As you can tell, chatbots have become one of the most popular channels for customer service inquiries. Customers can quickly engage with website content and use self-service support options in a live environment without meeting face to face with a service rep. This gives customers the ability to problem solve on-demand and reduces the load on organizations’ service teams.

The best part about chatbots is the ability to reduce call volume, so agents in call centers won’t need to answer simple, repetitive questions, and can focus on more complex issues.

Seamless Build in Agents to take on queries with Genie Bot Chat bot solutions.

For further queries reach us .

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