How can I check the delivery status of my order?
When your order is dispatched, you shall receive an message with the courier details. You may go to the links provided to track the courier status by entering your courier AWB nos. Or, you may call at our support number to find out more.
In how long will the product be delivered?
The estimated delivery time for Metros/Tier 1 cities in mentioned in product details pages. For rest of India, we estimate 3-4 more days for transit. For Bulky items, remote areas or where statutory entry documents are required, there may be further delay, depending upon courier services in the area. We have Express Delivery services for few locations, please refer to section below for more details.
An email communication shall be sent to you once the order is shipped with all shipping details. To request for an “Out of Stock” item, please use "Notify Me" option in the product page. We use reputed courier services for speedy delivery. However, if we do not have any courier agency service available in your area, we will try to make alternate arrangements or we may even have to regretfully decline your order.
I need the product urgently! Can you deliver my order in 1 day?
This service is not available yet, you may contact us with your query and we will let you know if we can serve you.
Can I gift my friend a product from the website?
Sure! At the time of checkout, please enter your friend’s address in “Shipping address” and enter your Gift message Remember that you still need to enter your own address in the billing address section (as mentioned in your credit card or bank statement for error-free transaction). You may also choose to gift a Voucher to your friend by purchasing any product. The Voucher can be applied across any product on the website.
Do you deliver outside India?
At present, we only deliver to cities and towns in India. You can place the order from anywhere in the world, with delivery address in India. However, you may contact us with your query and we will let you know if we can serve you.
What should I do if my order does not arrive?
In case your order is not shipped within the above stipulated time, please Contact Us within 30 days of non-delivery and we shall be glad to assist you.
What if there is no one at home when the order arrives?
In such a case, the courier will leave a note requesting a call back at a given number, where you should intimate your exact time of availability for delivery.
What if the package is opened or looks to be tampered with upon delivery?
Please do not accept the package and contact us so that we assist you with further instructions. Please refer to our Cancellation & Returns Policy for more details.