Better customer support with Genie Bot

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  • November 28, 2022
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Web-based Chatbots are what usually comes to mind when we are talking about AI in customer support. Advances in modern-day AI, though, have made email bots the next frontier in customer support automation, enabling companies to meet expectations for a fast and convenient omnichannel experience.

Some consider email an archaic channel compared to Facebook Messenger, SMS and Live Chat. That said, email support remains the most popular digital channel for customer support with 54% of customers having used email for customer service last year. According to the Netomi Research Team findings, when an issue or question arises, 47% people prefer to contact a company for customer service over email.

By leveraging email bots, companies can reduce support costs, improve the customer experience and build long-term customer relationships. These are not auto-responders. Primitive auto-responders have been around for years. These systems have done little to actually provide value or help resolve a person’s issue. Instead, auto-responders may provide links to “helpful” resources but are unsatisfying and often considered annoying by customers.

Learn more about how AI can radically improve email channel support and customer relationships. Get a call now from our team to know more or mail us as marketing@geniebo.com

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