Build your brand connecting with automating customer service

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Bots improve the customer experience by giving your customers the quick answers they demand, on their terms, anytime and anywhere they want. With the ability to provide 24/7 customer service and take on a virtually unlimited amount of customer queries simultaneously, bots are your queue busters and central automated hubs of information.

 Chatbots come in many sizes and shapes. Even if you don’t have a particularly high chat volume, your agents can still benefit from an agent-facing bot. Another example is even if you don’t have live chat, your customers can benefit from social media bots.

According to our benchmark report, bots are currently involved in 59% of all chat interactions – 1 in 4 of those are handled from start to finish without an agent. Your chatbot volume distribution will naturally vary between business hours and off-hours.

During business hours, bots should be your first line of defence for FAQs. Then there are customers that you would want instantly routed to an agent, like VIPs, those with urgent technical issues, or other specific criteria that apply to your business. Taking those parameters into consideration, bots should be handling at least half of all incoming chat volume.

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We offer chatbot solutions across various channels, facebook, websites, WhatsApp and more like Telegram, Zalo, Slack, Microsoft Teams, SMS,